Customer portal. Self-serve repairs.
Every customer gets their own login. They check repair status, view invoices, pay online, and message your team. Included on every plan, including free.
Every customer gets their own login. They check repair status, view invoices, pay online, and message your team. Included on every plan, including free.
Your customer logs in and sees exactly where their repair stands: the device, the current status, what's been done, and what's next. Progress steps map to your workflow, so they update automatically as your techs work the ticket. No one has to remember to send a status text.
Customers see their invoices and pay online with a card from the portal. You send a payment link or they find it waiting when they log in. Payment history is visible. They see what they've paid and what's left.
Every ticket has a message thread. Staff type a message in BenchOS, the customer gets a text. The customer replies by text, it shows up in the ticket. The portal has the same thread, so customers with a login can read and reply there too. One conversation, three surfaces, zero effort to keep in sync.
Put an iPad on the counter and let customers check themselves in. They enter their name, email, device, and what's wrong. For Apple devices, the kiosk walks them through Find My confirmation and backup acknowledgment. The same checks your staff would do, done before the customer reaches the counter. The ticket lands as a Web Lead for staff to confirm.
When the repair is done, send the ticket to the kiosk for pickup. The customer reviews the work, sees the final charges, and signs to acknowledge receipt. Two signatures, two PDFs: one at intake authorizing the work, one at outtake confirming the device was returned in working order. Both are saved as ticket attachments and can be emailed to the customer on the spot.
The customer portal, the kiosk, the messaging, the payment links. All of it is included on every plan, including free. Not an add-on, not a premium feature, not a per-seat charge. Your customers get a modern experience and you get fewer calls.
Their own login to check status, view invoices, and pay.
Threaded messages in the ticket, relayed to SMS automatically.
Self-serve intake on a shared iPad at the counter.
Email or text a pay link. They tap, you get paid.
Intake and outtake signatures, saved as PDFs on the ticket.
Accept repair intake from your own website, 24/7.
Create your shop, invite your first customer to the portal, and let them check their own status. It takes minutes, it costs nothing, and it's one fewer phone call per repair.
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