Put an iPad on the counter. Customers enter their info, describe the problem, and sign the intake form while your techs keep working. The ticket is created instantly. No paper forms, no data entry bottleneck.
The BenchOS kiosk is the same intake flow your staff uses: customer info, device details, problem description. It runs on the customer's side of the counter. It matches existing customers by email or phone (never creates duplicates), deduplicates devices by serial, and creates a real ticket in your system the moment they finish.
For Apple devices, the kiosk prompts the customer to turn off Find My, confirm their data backup, and enter the device passcode. These are the three things that block every Apple repair if forgotten. By the time a tech picks up the ticket, the prep is done and on the intake checklist.
Both check-in and check-out produce a signed PDF saved as a ticket attachment, plus a tamper-evident acceptance record: the signer's name, a SHA-256 hash of the exact terms shown, timestamp, IP, and user agent. Terms are editable per org. The hash is the version, so a changed document gets a new fingerprint automatically.
I authorize Stamford Repair to perform diagnostic services and repairs as described. I understand that a diagnostic fee may apply if I decline the repair…
When a customer comes back to pick up their device, a tech sends the ticket to the kiosk with one click. The customer sees their repair summary, final charges, and signs the outtake form acknowledging the work. No paper, no back-and-forth at the counter.
Hand-off from tech to kiosk is instant and durable. The kiosk picks it up via real-time push, with a polling fallback so nothing is lost on a reload. The outtake PDF is saved alongside the intake form on the ticket.
The same intake flow runs as a widget on your own website. An iframe snippet you paste once. Visitors start a repair request from your site without creating an account. BenchOS creates a 'Web Lead' ticket at the location you choose, and your team reviews it before starting work.
Bot protection is built in (Cloudflare Turnstile) and rate limits prevent abuse. The embed never exposes existing customer or ticket data to the public. It's a one-way submission.
The kiosk runs on the launching tech's staff session. The tech already passed two-factor authentication, so the full data-layer boundary holds. PIN-gated exit prevents a customer from reaching the staff app. Auto-wipe clears the screen after 90 seconds of inactivity. Nothing from one customer persists for the next.
The kiosk is free on every plan. No extra hardware, no per-device fee. Launch it from the staff app, hand the device to the customer, and let them do the data entry.